Greek Golden Visa, handled for you.

1. Introduction

This Privacy Policy explains how Hellenify ("we", "us", or "our"), a relocation coordination service operated by ALICE REAL ESTATE - TOURISM S.A., collects, uses, discloses, and protects the personal data of visitors to our website and users of our services. We are committed to protecting your privacy and processing your personal data in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Greek data protection legislation.

2. Data Controller Identity

The data controller responsible for processing your personal data is:

3. Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, nationality, date of birth, passport or ID details, marital status, and family composition.
• Contact Data: Email address, phone number, postal address, and country of residence.
• Financial Data: Investment capacity indicators, property budget range, and source of funds information as relevant to residency program eligibility.
• Technical Data: IP address, browser type and version, device information, time zone, operating system, and browsing patterns on our website.

4. How We Collect Your Data

We collect personal data through the following means:

• Directly from you when you fill in forms on our website, book a discovery call, or communicate with us via email, phone, or WhatsApp.
• Automatically through cookies and similar technologies when you interact with our website.
• From third-party sources such as our partner attorneys, notaries, or accountants where necessary for service delivery.

5. Purpose of Processing

We process your personal data for the following purposes:

• To assess your eligibility for Greek residency programs and prepare service proposals.
• To coordinate and deliver our relocation services, including liaising with partner professionals.
• To communicate with you regarding your case, appointments, and service updates.
• To comply with legal and regulatory obligations applicable to our business.
• To improve our website, services, and customer experience.
• To protect our legitimate business interests and enforce our terms of service.

6. Legal Basis for Processing

We process your personal data on the following legal bases under Article 6 of the GDPR:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take pre-contractual steps at your request.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party), provided these are not overridden by your rights and freedoms.

7. Data Sharing & Disclosures

We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and for the purposes described above:

• Independent licensed attorneys and legal professionals coordinating your residency application.
• Certified accountants and tax advisors assisting with Greek tax registration.
• Public notaries involved in property transactions.
• Official translators and apostille service providers.
• Real estate professionals assisting with property search and acquisition.
• Greek government authorities and regulatory bodies as required by law.
• IT service providers who support our website and business operations.

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service partners or IT providers are located. In such cases, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, or adequacy decisions, to protect your data in accordance with GDPR requirements.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Specifically:

• Active client data is retained for the duration of the service engagement plus 5 years.
• Inquiry data from discovery calls or contact forms is retained for 2 years if no service engagement follows.
• Financial and tax-related records are retained for the period required by Greek tax law (currently 5 years).

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted communications (SSL/TLS), access controls, secure data storage, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request deletion of your personal data where there is no compelling reason for its continued processing.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where we are relying on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, as required by the GDPR. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) if you believe your rights have been infringed.

12. Cookies Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors come from. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Functionality Cookies: Remember your preferences and settings to provide a personalised experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this policy periodically.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

Introduction

Welcome to Hellenify. These Terms and Conditions ("Terms") govern your use of our website, services, and all interactions with our company. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Hellenify is operated by:

1. Definitions

• "Company", "we", "us", "our" refers to ALICE REAL ESTATE - TOURISM S.A., operating under the trade name Hellenify.
• "Client", "you", "your" refers to any individual or entity that uses our website or engages our services.
• "Services" refers to the relocation coordination, project management, and administrative support services provided by Hellenify as described on our website and in individual service agreements.
• "Partner Professionals" refers to independent, licensed third-party professionals (attorneys, accountants, notaries, translators, engineers, etc.) with whom we coordinate on behalf of clients.
• "Agreement" refers to the formal service agreement or engagement letter entered into between the Client and Hellenify.

2. Nature of Services & Limitation of Scope

Hellenify is a relocation coordination and project management agency. We are not a law firm, accounting firm, real estate agency, or government authority. We do not provide legal advice, tax advice, financial advice, or any regulated professional service.

Our role is to act as an operational coordination layer between the client and various independent, licensed professionals in Greece. All regulated services (legal representation, notarial acts, tax filings, property valuations, etc.) are performed exclusively by independent Partner Professionals who maintain their own professional liability insurance and regulatory obligations.

No information on our website, in our communications, or provided during discovery calls constitutes legal, financial, or tax advice. Clients should always seek independent professional advice for their specific circumstances.

3. Scope of Relocation Programs

Hellenify coordinates residence permit pathways only. Greek citizenship and passport acquisition is a separate, long-term legal process governed by distinct statutory criteria, minimum residency requirements, and government discretion. We do not guarantee, imply, or coordinate citizenship applications as part of our standard services.

Residency program eligibility requirements, investment thresholds, and government processing timelines are determined by Greek authorities and are subject to change without notice. We provide information based on our current understanding of applicable regulations but cannot guarantee the accuracy of this information or the outcome of any application.

4. Discovery Calls, Eligibility & Communication

Our initial discovery calls are provided free of charge and are for informational and preliminary assessment purposes only. They do not constitute professional advice, create a client relationship, or guarantee eligibility for any residency program.

During the discovery call, we will discuss your general situation and goals to determine whether our services may be a suitable fit. Any indicative timelines, cost estimates, or eligibility assessments provided during discovery calls are preliminary and non-binding.

WhatsApp and other messaging platforms are used for general information and scheduling purposes only. Formal proposals, cost confirmations, and binding commitments are communicated exclusively via official email from our @hellenify.com domain.

5. Fees, Payments & The Agency-Client Agreement

Service fees, payment schedules, and scope of work are defined in the individual service Agreement provided to each Client. Pricing displayed on our website is indicative and subject to the final terms of the Agreement.

Key pricing principles:

• Our coordination fee covers Hellenify's project management and coordination services only.
• Third-party costs (property purchase price, property taxes, notary fees, land registry fees, legal counsel fees, government application fees, translation/apostille costs) are separate and payable directly to the respective service providers or authorities.
• All fees are quoted in Euros (€) and are subject to applicable VAT where required by Greek law.
• Payment terms and milestones are specified in the Agreement.

Hellenify does not receive, hold, manage, or escrow client investment funds intended for property transactions. All property-related payments are made directly between the Client (or their legal representative) and the relevant parties through the appropriate legal and banking channels.

6. Client Obligations & Conduct

By engaging our services, you agree to:

• Provide accurate, complete, and truthful information in all communications and documentation.
• Respond to requests for documentation and information in a timely manner to avoid delays in the process.
• Comply with all applicable laws and regulations, including Greek immigration law and anti-money laundering requirements.
• Not use our services for any unlawful purpose or in connection with any fraudulent activity.
• Make all payments in accordance with the agreed schedule.
• Attend scheduled appointments (biometrics, notary signings, etc.) as required and communicated.

Failure to fulfil client obligations may result in delays, additional costs, or termination of the service engagement.

7. Refund Policy & Waiver of Withdrawal Right

Due to the bespoke nature of our coordination services, which involve immediate commencement of work upon engagement (including partner professional coordination, document review, and case preparation):

• The Client expressly acknowledges that service delivery begins immediately upon signing the Agreement and payment of the initial fee.
• Where applicable under EU consumer protection law, the Client expressly consents to the commencement of services before the expiry of any cooling-off period and acknowledges the loss of the right of withdrawal.
• Refund terms for any partially completed work are defined in the individual Agreement.

8. Disclaimers & Limitation of Liability

To the maximum extent permitted by applicable law:

• Hellenify provides its services on an "as-is" and "as-available" basis regarding coordination outcomes.
• We do not guarantee the approval of any residency application, property transaction, or government process.
• We are not liable for delays, decisions, or actions by Greek government authorities, Partner Professionals, banks, or other third parties.
• We are not responsible for changes in laws, regulations, investment thresholds, or government policies that may affect your application or eligibility.
• Our total liability for any claim arising from or related to our services shall not exceed the total fees paid by the Client to Hellenify under the applicable Agreement.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

Power of attorney, where required for any legal or administrative process, is granted directly to the relevant licensed professional representative and not to Hellenify.

9. Intellectual Property & Third-Party Links

All content on this website, including text, graphics, logos, images, and software, is the property of ALICE REAL ESTATE - TOURISM S.A. or its content suppliers and is protected by Greek and international copyright laws. You may not reproduce, distribute, or create derivative works from any content on this website without our express written permission.

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or availability of these external sites. The inclusion of any link does not imply endorsement by Hellenify.

10. Data Protection & Privacy

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the GDPR. By using our services, you acknowledge that you have read and understood our Privacy Policy. Where we share personal data with Partner Professionals for service delivery, we do so on a need-to-know basis and require appropriate data protection commitments from these parties.

11. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Hellenic Republic (Greece). Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be submitted to the exclusive jurisdiction of the Courts of Athens, Greece.

12. Amendments to Terms

We reserve the right to modify or update these Terms at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Your continued use of our website or services after any modification constitutes your acceptance of the revised Terms. We recommend reviewing these Terms periodically.

13. Contact Information

For any questions, concerns, or requests regarding these Terms of Service, please contact us: